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Managed Service

We provide IT management services to encompass the following requirements

· Telephone support · Hardware fault rectification · General network maintenance · Proactive system maintenance · General advice and recommendations · Backup and disaster management · Proactive recommendations for system development

4s Systems Network Support Services

We provide our clients telephone technical support covering all aspects of computing by providing your staff direct access to our fully trained team of engineers. Our telephone support service is closely monitored to ensure a high quality of service is maintained at all times.

Standard service includes

· Telephone hardware / software support
· Guaranteed call-back
· Remote support, ( where your system allows )
· Hardware / Software Consultancy
· Detailed client telephone support logs
· Off-Site priority repair service
· Warranty repairs

Each client is issued a contract number to ensure priority service and each support call is issued with a log number which will remain open until the problem is solved.

Network Management Services

Today’s network manager faces the complexity of multiple technologies, multiple protocols, and multiple hardware products; constant growth and change; and increased constraints on time, staffing and budgets. Controlling this complex environment becomes more challenging every day.

Our Network Support Plan helps you manage your existing I.T. resources effectively while providing full upgrade planning and project management to ensure you make best use of technology, to help you meet your mission critical business objectives.

Our certified systems specialists are experts at integrating the best you have with the best new technology. We’re committed to protecting your investment in network computer systems, technology and processes. And we’ll help provide a smooth cost-effective growth plan as your organisation expands.

Benefits Include:-

· Single source of management and support of multi-vendor, multi-technology networks and I.T. systems.
· Industry-leading skills on a cost effective, as needed basis.
· Agreed timed response to system failures.
· Hot spares to promptly rectify critical failures
· Telephone support on all hardware / software products.
· IT policy advice and implementation.
· Periodic system health checks.
· Disaster recovery / backup strategies.
· Remote Access support over dial-up analogue, digital ISDN lines or Broadband
· Project Management and control of third party contractors.
· Detailed time sheets and call out reports.

4s Systems employs certified and experienced technicians who are able to provide expert assistance on multiple network technologies and architectures such as;

· UTP/CAT5/CAT6 cable systems
· FDDI over copper & fibre - 100MBs and inter-building links
· Microsoft network systems · ADSL ‘Internet’ and ‘Intranet’ services
· Juniper Firewall · Virus protection strategies
· Backup solutions
· Continuous network protection solutions

 

4S Systems work in partnership with many I.T. vendors including

 

· Microsoft
· Symantec
· Hewlett Packard - Authorised Reseller
· Juniper · Sage – Authorised developer

 

And provides support on most areas of computing

 

· Windows 7/8 platforms
· Microsoft networking products
· Application software support including Word-processing, Spreadsheet and Graphics applications
· Accounting solutions
· Peripheral support and advice including printers, scanners and internal / external storage products
· Application customisation and programming
· Charging based on network size, complexity and application
· Discounts available should you employ full-time qualified I.T. staff
· Service reviewed every six months

Summary

Our I.T. Support Plan is not just a MAINTAINANCE CONTRACT, we pride ourselves in providing a very personalised service that is responsive, cost effective and professional and we are able to provide a wide and flexible range of services to meet your requirements and circumstance.

For more information on our Managed IT Service please contact us.

Why 4S?

  • Full service IT consultancy
  • 24/7 support
  • Retail POS specialists
  • Free consultation
  • We understand your business needs
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